Attending the surgery
- We kindly ask all patients to call the surgery’s reception line during opening hours to arrange an appointment.Call Us Now
or dial (02) 9750 2080
Our phone’s answering machine system will activate if our surgery is closed or our staff are attending to other callers.
Please note that our surgery is closed between 1 pm and 2 pm for lunch break.
During this time, our answering machine system will be activated as well. Entry & Access
Greenacre Dental Surgery is located at Shop 1, 147 Waterloo Road, Greenacre 2190.
The surgery is accessible through the Waterloo Road entrance door.
We are wheelchair accessible with ramp entry, from the rear of the premises. If you require wheelchair accessibility, please contact reception before your appointment so ramp entry can be opened for you.
Parking
Free, off-street parking is available on Waterloo Road, Wangee Road, Banksia Road and Macquarie Street (and other adjacent streets).
A 2P parking lot is available behind Abu Salim supermarket. We are unable to offer parking onsite.
Public Transport
Greenacre Dental Surgery is a 2-minute walk from the 939 Bus or 941 Bus stop on Waterloo Rd, or a 10-minute walk from the M90 Bus stop on Boronia Road.
The closest train station is Punchbowl station. From Punchbowl station, it is a 30-minute walk to the surgery; alternatively, the 941 bus can be caught directly to Waterloo Road.
Running Late
If you are running late for your appointment, please call reception to notify them.
If you are more than 15 minutes late to an appointment, the practitioner may not have sufficient time to treat you and has the right to request rescheduling.
Please give at least 24 hours’ notice when cancelling an appointment.
Failure to attend an appointment will be recorded in a patient’s file. Numerous failure-to-attend offences will incur a fee and the practitioner has the right to decline further appointments
Appointment Reminders
At Greenacre Dental Surgery, we understand our patients live busy lives and try to accommodate as best as we can with your booking preferences.
Our reception team will ask for some basic personal information when making an appointment for you. Please make sure that the contact number you provide is accurate.
An automated courtesy SMS reminder will be sent 24 hours prior to your appointment to your mobile number on file. To cancel the appointment, you can reply NO to the SMS or call reception on 9750 2080.
If a landline number is on file, reception will call to confirm your attendance. Long appointments (any scheduled time for 45 minutes or longer) will also receive a courtesy call to confirm.
Rescheduling
Being a busy practice, we appreciate notification if you cannot attend your appointment.
Please give at least 24 hours’ notice when cancelling or rescheduling your appointment.
Our reception team will be happy to offer you a new appointment.
Failure to attend an appointment will be recorded in a patient’s file. Numerous failure-to-attend offences will incur a fee and the practitioner has the right to decline further appointments.
Punctuality
Please arrive 5 minutes before your scheduled appointment time.
If you are running late for your appointment, please call reception to notify them. If you are more than 15 minutes late to an appointment, the practitioner may not have sufficient time to treat you and has the right to request rescheduling.
First Time Attending?
Welcome!
We kindly request you arrive 10 minutes before your first appointment and familiarise yourself with the travel and parking options in advance, to ensure there is enough time for our dentist to see you.
At your first appointment, you will be asked to complete a ‘New Patient Form”. This form will ask a variety of questions including personal information, a brief medical history and health insurance information.
To assist us with creating a patient file, please bring along (if you can):
- A Driver’s licence or photo ID card
- Your Medicare Card
- Your private health insurance card
- Your Health Care Card (Concession card)
- Any medication you’re taking or a medication summary sheet from your GP or pharmacy
- Any recent x-rays or medical reports.
Our team is ready to assist you, so should you have any questions don’t hesitate to ask.
Greenacre Dental Surgery is equipped with contemporary HICAPS and EFTPOS machines. We also accept cash and cheque payments.
Treatment accounts must be finalised at the end of each visit.
For complex and expensive dental work, a deposit must be made at the start of treatment.
Private Health Insurance
We accept all private health funds. If you have private health insurance, please bring your physical health fund card along to your appointment (digital cards on a smart phone will be accepted also).
Unfortunately, photos of your health fund card or the membership number are insufficient to finalise your account.
Gap Payments
Private health insurance covers a percentage of your dental treatment. The part that is not covered is called the ‘gap’ and the patient is required to pay this out-of-pocket cost.
At Greenacre Dental, we prioritise the reimbursement from your private health insurance. However, a gap payment may be outstanding after processing the treatment charges to your health fund.
Greenacre Dental’s gap payments are beneath industry standards and are only determined following an assessment of a patient’s insurance rebate.
We kindly request patients settle gap payments on the day of treatment, following the processing of their health insurance.
Unfortunately, our reception team is unable to approximate any out-of-pocket expenses from your health insurance. Patients are encouraged to enquire with their insurance provider to determine their out-of-pocket costs.
Child Dental Benefit Scheme
If your child is eligible for the Child Dental Benefits Scheme (CBDS) Medicare service, please bring your Medicare Card to the appointment.
The Medicare-funded CDBS provides up to $1000 of basic dental treatment for eligible children aged 2-17 year old over two calendar years in a private setting. Children of families who have a Health Care Card, and receive a Centrelink payment or Family Tax Benefit A may be eligible for this service.
You can determine your child’s eligibility by calling Medicare on 132 011 and following the prompts. Alternatively, reception will be able to check eligibility with your Medicare information.
The Australian Dental Association recommends that a child’s first visit to the dentist occurs between the ages of 6 months and 3 years, crucial years of dental development.
Regular checkups, examinations and cleans help identify early oral conditions, minimise the risk of decay and provide opportunities for oral hygiene instruction and education.
A child’s first visit to the dentist can be an overwhelming experience for both the child and their parents or guardian.
To prepare your child:
- Discuss visiting the dentist,
- Continue brushing and flossing teeth at home,
- Roleplay the dentist experience, using the child’s toys as patients,
- Practice counting your child’s teeth with a spoon or toothbrush,
- Have them inspect and count their teeth in the bathroom mirror,
- Read books about visiting the dentist.
A child must have a parent or guardian present at every appointment.
A parent or guardian will be asked to complete a ‘New Patient Form” at a child’s first visit to the surgery. This form will ask a variety of questions including personal information, a brief medical history and health insurance information. If your child is taking or using any medication, please include this on the New Patient form.
If your child is included in your private health insurance coverage, please bring along the physical or digital card to the appointment to finalise payment after treatment.
If your child is eligible for the Child Dental Benefits Scheme (CBDS) service, please bring your Medicare Card to the appointment.
